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The survey is designed to force the user to consider
other alternatives, to push the boundaries of what they believe their ideal
services and levels of services are. By repeating the questions and
continuously showing various options the intent is that the user will consider
things they possibly would not have considered and start to make hard choices.
They survey model is an adaptive trade-off analysis, which
is a robust and complex model that is designed to provide the City with a
reliable understanding of choice behaviour.
survey is long because the software determines the number of options that need
to be given to ensure that the survey can learn from your responses. As you
progress through, the survey adapts to your responses and starts to offer
options that are unique to the answers you are providing. Each survey is
different and the length may vary for each user based on the answers that they
Is the survey designed to trick me and change my answers?
the survey is not designed to trick anyone. It is designed to be an adaptive
trade-off analysis survey. The software is intuitive to the responses given and
builds on the answers offering alternative options for consideration. The
software is forcing the user to made trades between costs, services and service
levels. The software isn’t forcing the user into a pre-determined answer, but
constantly learning and evolving from the answers given to provide each user
with a well-rounded City based on their trade-off choices.
Why am I restricted with responses, why can’t I include or exclude options?
objective of the survey was to receive very specific responses and not generic
feedback on services. The survey doesn’t allow the user to make changes as the
software determines the length of the survey based on the number of attributes
that exists. Amendments by users would have caused the length of the survey to
potentially be far too long.
How have the services and options been determined?
survey is a continuation from the 2017-2027 Strategic Community Plan. This
survey builds on an extensive consultation process where members of the
community provided feedback, opinions and direction to the City. This feedback
was received through channels such as; community workshops, focus groups and
surveys. The survey represents services that are aligned with the aspirations
and objectives that are found in the Strategic Community Plan and provides
service level options that are possible within this scope.
How have the costs of the service levels been determined?
The costs are
indicative and have been determined through the use of budgets, estimates and
assumptions. The costs represent realistic examples of how much each service
would cost compared to other services.
Marketintel will conduct a random draw
through the use of a random number generator (each survey response has a unique
identification number) on the finalisation of the survey (after Friday 6 April
Will there be a report published on the survey results?
Yes, the data will
be analysed and compiled into a report by Marketintel. This full report will be
published (April/May 2018), unaltered by the City of Canning.
The City of Canning will also analyse the report and publish a critical
analysis indicating the priorities that have been identified and possible
This survey will indicate the communities
desired levels for services. Decisions will not be solely made from the answers
but the survey results will be used as an input into decision making and will
inform further service reviews.