Whaleback Satisfaction Survey December 2025

Help us improve your experience at Whaleback! We’re conducting a short survey to gather feedback on all aspects of our service, including the golf course, pro shop, driving range, cafe, and more. Your input is invaluable in shaping the future of our offerings and ensuring we meet your expectations.

Take a few minutes to share your thoughts and help us enhance your next visit!

Thank you for your support!

Did Whaleback meet you expectations?

Rate from 1 'Significantly did not meet expectations' to 10 being 'Significantly exceeded expectations'

Golf Course

How satisfied are you with:

Golf course condition

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Golf booking system

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Golf course value for money

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Pro Shop

How satisfied are you with:

Pro Shop appearance

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Pro Shop staff approachability/service

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Pro Shop prices vs large retail chains

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Whaleback Food Truck

How satisfied are you with:

Food Truck menu

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Food Truck value for money

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Café staff approachability/service

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Communication

How satisfied are you with:

Communication from Whaleback

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Facilities

How satisfied are you with:

Availability of parking spaces

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Upgrades

How satisfied are you with:

Temporary facilities, including Food Truck, toilets, outdoor seating.

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very unsatisfied

New Driving Range netting

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very unsatisfied

Rank the following in order of importance to you when visiting Whaleback:

* required

The condition of the golf course

Select

The condition of the driving range

Select

Availability of tee times

Select

Availability of driving range bays

Select

Friendliness and service levels of staff

Select

Food and beverages

Select

The Pro Shop (variety and prices)

Select

How do you stay informed about Whaleback?

Emails

Website

Facebook

Instagram

Signage/screens

Word of mouth

Other (please specify)

Please select all that apply

10.

I'd like to see more of...

Maximum 20,000 characters

0/20,000

11.

I'd like to see less of...

Maximum 20,000 characters

0/20,000

12.

Are there any barriers to access or inclusion that you experienced or observed at Whaleback?

Maximum 20,000 characters

0/20,000

13.

Are you aware of the Upgrades currently happening at Whaleback?

Yes

14.

When the upgrades are complete, are you more likely to attend Whaleback?

Yes

15.

Are you less likely to visit Whaleback because of the upgrades?

Yes

16.

Are you aware that we have a new ball tracking system (Trackman) available at the Range?

Yes

17.

Our Range upgrades include bookable group entertainment bays for groups, where you can order food and drinks. Is this something you would be interested in using?

Yes

18.

Are you aware of our 'Just Ask' policy at the Pro Shop?

Yes

19.

To help us understand how far people travel, which suburb do you call home?

Select option

20.

Would you like to enter the draw to WIN a $50 Whaleback Gift Card'?

* required

Yes