Working better together

Kaya!

Just had a productive meeting where a colleague exceeded your expectations?

Did someone wow you with their collaboration skills and provide you with an excellent internal customer experience?

Well don't be shy...let us know! Click here or enter the details in the survey (takes approximately one minute to complete).

Customer experience at Canning

Canning’s first ever Customer Experience Plan (CxP) is live. Together, we'll follow this plan to move us from where we are now with customer service, to where we want to be – providing an exceptional customer experience through all touchpoints!

But customer service is not just for our external customers (our residents, ratepayers, businesses and visitors)... we are all each other’s internal customers and there are things we can all do to help each other do our jobs well. You can find examples of these in our staff guide - Living XP!

To support us in our customer experience journey, we have a shared staff goal that defines our commitment to one another:

When interacting with me, the people I work with will know I have listened, that I am here to help them and that I will keep my word.

This is our very own goal - customers won't see it or know about it but in time they will feel the difference! This goal has been developed using your feedback on how you'd like to interact with your colleagues.

We need your help in acknowledging those people who are leading the way with an exceptional internal customer experience. Show your appreciation by completing the short form below.